First-party app
Wati

Wati

Send WhatsApp template and session messages, manage contacts, and read conversations through Wati's WhatsApp Business API.

stable CommunicationCustomer Support

About

Wati ships in the w6w first-party pack. It declares 12 actions, 3 health checks, and the host runs its code in a sandbox that never sees the credential.

App id
io.w6w.wati
Version
0.1.0
Author
w6w
Licence
MIT
Categories
Communication · Customer Support

Overview

Wati is a WhatsApp Team Inbox and Business API platform: a shared inbox for human agents plus a REST API for sending template and session messages, managing contacts, and reading conversation history. Like kintone, mautic and tableau in this pack, every Wati customer runs their own tenant — the API is reached at a per-tenant host and path (e.g. https://live-mt-server.wati.io/<tenantId>) copied from the customer’s own Wati account, so the tenant’s own API endpoint is a connection field rather than a fixed host.

This app covers Wati’s recommended API V3 surface (/api/ext/v3/..., the version Wati’s own docs tell new integrations to use over the legacy V1/V2 paths): sending a free-form session text or file message into an active 24-hour conversation, sending an approved WhatsApp template message to one or more recipients, contact CRUD (list, get, create, bulk-update custom fields, delete) plus a contact count, reading a conversation’s message history, listing approved message templates, and reading the tenant’s own credit balance.

Every path, verb and field here was verified 2026-09-05 against the OpenAPI 3.0.4 document Wati’s own ReadMe-hosted API reference (docs.wati.io) embeds per-endpoint (info.title: "WhatsApp chat API", info.version: "v3"), not a third-party integration directory. See the README for what was deliberately left out (interactive/list/product messages, broadcasts, calls, WhatsApp groups, chatbots, sales analytics, segments, posts/comments) and the vendor quirks that shaped the design.

Build with Wati

Three routes to the same 12 actions. The Workflow tab is generated from Wati's own manifest and carries its real ids, so it is copy-pasteable; the Code and CLI examples are the same call for any action on any app, so every app-specific value in them is a blank you fill in.

Get Credit Balance

account-credits-get

Read this tenant's paid credit, welcome (trial) credit and free-conversation balance.

Add Contact

contact-create

Add a new contact.

Delete Contact

contact-delete

Soft-delete a contact (Wati's own production deletion flow — not a GDPR erasure).

Get Contact

contact-get

Get one contact's full details.

Get Contact Count

contacts-count-get

Count contacts, optionally filtered to a date range.

List Contacts

contacts-list

List contacts, paginated.

Update Contacts

contacts-update

Set custom parameters on one or more contacts in a single call.

Get Conversation Messages

conversation-messages-get

List messages in a conversation, paginated.

Send Session File Message

message-file-send

Send a file, by URL, into an active (within 24h) conversation.

Send Session Text Message

message-text-send

Send a free-form text message into an active (within 24h) conversation.

Send Template Message

template-messages-send

Send an approved WhatsApp template message to one or more recipients.

List Message Templates

templates-list

List approved WhatsApp message templates, paginated.

A workflow step names the app and the action, and the editor fills in the connection when you pick one. This is the Step shape from the workflow spec, carrying Wati's real ids.

{
  "manifestVersion": "2",
  "name": "wati-example",
  "steps": [
    {
      "id": "contact-create",
      "uses": {
        "app": "io.w6w.wati",
        "action": "contact-create",
        "connection": "conn_YOUR_CONNECTION_ID"
      },
      "with": {
        "whatsappNumber": "<whatsappNumber>",
        "name": "<name>"
      }
    }
  ]
}

Here are some of the things you can do

  • Add Contact

    perform
    contact-create
  • Get Credit Balance

    read
    account-credits-get
  • Get Contact

    read
    contact-get
  • Get Contact Count

    read
    contacts-count-get
  • List Contacts

    read
    contacts-list

+7 more actions available

Every app-specific value here is a blank you have to fill in. An app action is reached through the connection that authenticates it, so the address is a connection id, not the app id — and connections belong to your account, so a public page cannot know yours. Create one for Wati, then fill in the three blanks: conn_YOUR_CONNECTION_ID, the action key, and the parameters that action declares. The call itself is real — the shape is transcribed from the studio's own snippet builder, which prints the same kind of blanks — but nothing in it is specific to Wati. The Workflow tab is where this app's real ids are.

Install
npm install @w6w/sdk
yarn add @w6w/sdk
pnpm add @w6w/sdk
deno add npm:@w6w/sdk
Code
import { W6wClient, isActionRun } from "@w6w/sdk";

// Reads W6W_BASE_URL and W6W_TOKEN from the environment when omitted.
const client = new W6wClient();

const envelope = await client.run({
  urn: "conn_YOUR_CONNECTION_ID",
  action: "contact-create",
  payload: {
    whatsappNumber: "<value>",
    name: "<value>",
    // customParams: "<value>",
  },
});

if (isActionRun(envelope)) console.log(envelope.value);
Install the CLI
npm install -g @w6w/cli
CLI
w6w run conn_YOUR_CONNECTION_ID --action contact-create --payload '{"whatsappNumber":"<value>","name":"<value>"}'

Give an AI agent Wati — without giving it Wati's credentials. One MCP endpoint exposes every app, function and workflow the caller is entitled to, as tools it can discover and run. Access is granted per team while we onboard.

One tool call
{
  "name": "w6w_invoke",
  "arguments": {
    "ref": "app:io.w6w.wati#contact-create",
    "input": {
      "whatsappNumber": "<whatsappNumber>",
      "name": "<name>"
    }
  }
}

Every tool names its target with a single ref. The app: form above doesn't name a connection at all — the host resolves which of the caller's Wati connections to sign with, and refuses rather than guesses when the answer is ambiguous.

What the agent gets

Credentials it can't read

The token is attached host-side, at the moment of the call. It is never a tool argument, never in the model's context, and never in a transcript — so a prompt injection has nothing to exfiltrate.

A tool surface scoped to the caller

Tools are derived per end user from what that person has actually connected and is entitled to — not one shared bot identity carrying the union of everyone's access.

A durable workflow in one call

Multi-step work runs on the workflow engine and returns a run handle the agent can poll — retries, branching and state survive the conversation that started them.

Health-aware discovery

Wati's declared health checks are on the surface too, so an agent can tell "the vendor is down" from "your credential expired" before it burns a retry on either.

The MCP surface is part of the hosted platform. Wati itself is MIT, and the runtime that executes it is source-available (FSL).

Request MCP access

Health checks

Wati declares its own checks, so its health is a property of the app rather than something the host guesses at.

service

Wati platform status

The "Wati API" component off status.wati.io's own RSS feed — read directly rather than via the host's generic feed reader, because this feed's <guid> collides across unrelated components (see module doc).

quota

Send-credit balance

Paid credit, welcome (trial) credit, and free-conversation allowance, from GET /api/ext/v3/account/credits.

dependency

Tenant endpoint reachable

This connection's own Wati API endpoint, via an unauthenticated request — reports whether the host answers at the network level at all, not the response's content (see module doc for why the body cannot be classified without a documented 401 shape).