First-party app
Trustpilot

Trustpilot

Read a Trustpilot Business Unit's profile, reviews and product-review scores, and send review invitations.

stable MarketingCustomer SupportCommerce & Payments

About

Trustpilot ships in the w6w first-party pack. It declares 11 actions, 2 health checks, and the host runs its code in a sandbox that never sees the credential.

App id
io.w6w.trustpilot
Version
0.1.0
Author
w6w
Licence
MIT
Categories
Marketing · Customer Support · Commerce & Payments

Overview

Trustpilot is a customer-review platform organised around the Business Unit — the profile that hosts one website’s ratings, reviews and responses. This app covers the two surfaces that are reachable with a straightforward, unattended credential: the Business Units API (company profile, categories, web links, and both the paginated and the cursor-paginated review feeds) and the Product Reviews API (per-SKU review summaries and lists), both of which need nothing but Trustpilot’s own API key on every request. It also covers the Invitations API — sending a service or product review invitation by email — which needs a real OAuth access token; this app mints and renews that token itself from a Client ID and Client Secret via the client-credentials grant, so no browser sign-in is required.

Two hosts are in play: api.trustpilot.com for everything above, and invitations-api.trustpilot.com for the Invitations API specifically — mixing them up is the single most common way a Trustpilot integration breaks. A live status check tracks Trustpilot’s own Atlassian Statuspage; Trustpilot publishes no rate-limit response headers, so quota headroom is a declared absence rather than a guess.

Build with Trustpilot

Three routes to the same 11 actions. The Workflow tab is generated from Trustpilot's own manifest and carries its real ids, so it is copy-pasteable; the Code and CLI examples are the same call for any action on any app, so every app-specific value in them is a blank you fill in.

Get Business Unit Profile

business-unit-get-profile

Get company profile information for a Trustpilot Business Unit.

Get Business Unit Web Links

business-unit-get-web-links

Get a Business Unit's public profile, review and embeddable-form URLs.

List Business Unit Categories

business-unit-list-categories

List the Trustpilot categories a Business Unit is listed under.

List Business Unit Reviews

business-unit-reviews-list

List a Business Unit's service reviews, with filtering and sorting.

List All Business Unit Reviews (cursor)

business-unit-reviews-list-all

List all of a Business Unit's service reviews, paginated by cursor — the page-safe form Trustpilot recommends for scraping every review. Does not return customer emails or order IDs.

Search Business Units

business-unit-search

Search Trustpilot's directory of Business Units by name — also how to find a Business Unit's id for a known domain.

List Invitation Templates

invitation-list-templates

List the review-invitation templates available for a Business Unit.

Send Service Review Invitation

invitation-send-email

Email a customer an invitation to leave a Trustpilot service review.

Get Batch Product Review Summaries

product-review-batch-summaries

Get star-rating summaries for multiple product SKUs in one call.

Get Product Review Summary

product-review-get-summary

Get the star-rating summary (average, count and distribution) for one or more product SKUs.

List Product Reviews

product-review-list

List product reviews for one or more SKUs and/or product URLs. At least one of SKU or Product URL is required.

A workflow step names the app and the action, and the editor fills in the connection when you pick one. This is the Step shape from the workflow spec, carrying Trustpilot's real ids.

{
  "manifestVersion": "2",
  "name": "trustpilot-example",
  "steps": [
    {
      "id": "business-unit-get-profile",
      "uses": {
        "app": "io.w6w.trustpilot",
        "action": "business-unit-get-profile",
        "connection": "conn_YOUR_CONNECTION_ID"
      },
      "with": {
        "businessUnitId": "<businessUnitId>"
      }
    }
  ]
}

Here are some of the things you can do

  • Get Business Unit Profile

    read
    business-unit-get-profile
  • Get Business Unit Web Links

    read
    business-unit-get-web-links
  • List Business Unit Categories

    read
    business-unit-list-categories
  • List Business Unit Reviews

    search
    business-unit-reviews-list
  • List All Business Unit Reviews (cursor)

    search
    business-unit-reviews-list-all

+6 more actions available

Every app-specific value here is a blank you have to fill in. An app action is reached through the connection that authenticates it, so the address is a connection id, not the app id — and connections belong to your account, so a public page cannot know yours. Create one for Trustpilot, then fill in the three blanks: conn_YOUR_CONNECTION_ID, the action key, and the parameters that action declares. The call itself is real — the shape is transcribed from the studio's own snippet builder, which prints the same kind of blanks — but nothing in it is specific to Trustpilot. The Workflow tab is where this app's real ids are.

Install
npm install @w6w/sdk
yarn add @w6w/sdk
pnpm add @w6w/sdk
deno add npm:@w6w/sdk
Code
import { W6wClient, isActionRun } from "@w6w/sdk";

// Reads W6W_BASE_URL and W6W_TOKEN from the environment when omitted.
const client = new W6wClient();

const envelope = await client.run({
  urn: "conn_YOUR_CONNECTION_ID",
  action: "business-unit-get-profile",
  payload: {
    businessUnitId: "<value>",
  },
});

if (isActionRun(envelope)) console.log(envelope.value);
Install the CLI
npm install -g @w6w/cli
CLI
w6w run conn_YOUR_CONNECTION_ID --action business-unit-get-profile --payload '{"businessUnitId":"<value>"}'

Give an AI agent Trustpilot — without giving it Trustpilot's credentials. One MCP endpoint exposes every app, function and workflow the caller is entitled to, as tools it can discover and run. Access is granted per team while we onboard.

One tool call
{
  "name": "w6w_invoke",
  "arguments": {
    "ref": "app:io.w6w.trustpilot#business-unit-get-profile",
    "input": {
      "businessUnitId": "<businessUnitId>"
    }
  }
}

Every tool names its target with a single ref. The app: form above doesn't name a connection at all — the host resolves which of the caller's Trustpilot connections to sign with, and refuses rather than guesses when the answer is ambiguous.

What the agent gets

Credentials it can't read

The token is attached host-side, at the moment of the call. It is never a tool argument, never in the model's context, and never in a transcript — so a prompt injection has nothing to exfiltrate.

A tool surface scoped to the caller

Tools are derived per end user from what that person has actually connected and is entitled to — not one shared bot identity carrying the union of everyone's access.

A durable workflow in one call

Multi-step work runs on the workflow engine and returns a run handle the agent can poll — retries, branching and state survive the conversation that started them.

Health-aware discovery

Trustpilot's declared health checks are on the surface too, so an agent can tell "the vendor is down" from "your credential expired" before it burns a retry on either.

The MCP surface is part of the hosted platform. Trustpilot itself is MIT, and the runtime that executes it is source-available (FSL).

Request MCP access

Health checks

Trustpilot declares its own checks, so its health is a property of the app rather than something the host guesses at.

service

Trustpilot platform status

Component status from status.trustpilot.com — the API, the marketing/business sites, invitation email delivery and TrustBoxes.

quota

Rate-limit headroom