Manage Freshsales Suite contacts, accounts and deals.
Freshsales ships in the w6w first-party pack. It declares 20 actions, 3 health checks, and the host runs its code in a sandbox that never sees the credential.
io.w6w.freshsalesFreshsales (Freshworks’ CRM, marketed as “Freshsales Suite”) covers the three objects a sales workflow moves between: contacts, accounts and deals can each be created, fetched, listed, updated and deleted, and a note can be logged against any of them to record what happened without a rep opening the CRM directly.
Listing is view-based rather than a flat scan — Freshsales has no plain “list everything” endpoint, so the list actions take a saved view id (a view-get-many action per resource fetches the account’s own views, including the built-in “All Contacts”/“All Accounts”/“All Deals”) and page through it.
A fit for routing an external event — a form submission, a support escalation, a signup — into a new lead-like contact or deal, updating a deal as it moves through its pipeline, or syncing contact and account data between Freshsales and another system.
Three routes to the same 20 actions. The Workflow tab is generated from Freshsales's own manifest and carries its real ids, so it is copy-pasteable; the Code and CLI examples are the same call for any action on any app, so every app-specific value in them is a blank you fill in.
account-get-many List accounts (Freshsales's "Sales Accounts") from a saved view. Freshsales has no flat "list all" endpoint — every listing goes through a view; use "List Views" to find one.
account-update Update an account (Freshsales's "Sales Account"). Only fields you set are changed.
contact-get-many List contacts from a saved view. Freshsales has no flat "list all" endpoint — every listing goes through a view; use "List Views" to find one.
deal-get-many List deals from a saved view. Freshsales has no flat "list all" endpoint — every listing goes through a view; use "List Views" to find one.
task-get-many List tasks matching one filter (open, overdue, etc). Only `open` is confirmed against a worked example in the vendor docs; try other values at your own risk.
A workflow step names the app and the action, and the editor fills in the
connection when you pick one. This is the Step shape from the
workflow spec, carrying Freshsales's real ids.
{
"manifestVersion": "2",
"name": "freshsales-example",
"steps": [
{
"id": "account-create",
"uses": {
"app": "io.w6w.freshsales",
"action": "account-create",
"connection": "conn_YOUR_CONNECTION_ID"
},
"with": {
"name": "<name>"
}
}
]
}account-create account-get account-get-many account-update contact-create +15 more actions available
Every app-specific value here is a blank you have to fill in. An
app action is reached through the connection that authenticates it, so the
address is a connection id, not the app id — and connections belong to your account,
so a public page cannot know yours. Create one for Freshsales, then fill in
the three blanks: conn_YOUR_CONNECTION_ID, the action key, and the
parameters that action declares. The call itself is real — the shape is transcribed
from the studio's own snippet builder, which prints the same kind of blanks — but
nothing in it is specific to Freshsales. The Workflow tab is where this app's
real ids are.
npm install @w6w/sdkyarn add @w6w/sdkpnpm add @w6w/sdkdeno add npm:@w6w/sdkimport { W6wClient, isActionRun } from "@w6w/sdk";
// Reads W6W_BASE_URL and W6W_TOKEN from the environment when omitted.
const client = new W6wClient();
const envelope = await client.run({
urn: "conn_YOUR_CONNECTION_ID",
action: "account-create",
payload: {
name: "<value>",
// website: "<value>",
// phone: "<value>",
// address: "<value>",
// city: "<value>",
// state: "<value>",
// zipcode: "<value>",
// country: "<value>",
// numberOfEmployees: "<value>",
// annualRevenue: "<value>",
// customField: "<value>",
},
});
if (isActionRun(envelope)) console.log(envelope.value); npm install -g @w6w/cli w6w run conn_YOUR_CONNECTION_ID --action account-create --payload '{"name":"<value>"}' Give an AI agent Freshsales — without giving it Freshsales's credentials. One MCP endpoint exposes every app, function and workflow the caller is entitled to, as tools it can discover and run. Access is granted per team while we onboard.
One tool call{
"name": "w6w_invoke",
"arguments": {
"ref": "app:io.w6w.freshsales#account-create",
"input": {
"name": "<name>"
}
}
}
Every tool names its target with a single ref. The
app: form above doesn't name a connection at all — the
host resolves which of the caller's Freshsales connections to sign
with, and refuses rather than guesses when the answer is ambiguous.
The token is attached host-side, at the moment of the call. It is never a tool argument, never in the model's context, and never in a transcript — so a prompt injection has nothing to exfiltrate.
Tools are derived per end user from what that person has actually connected and is entitled to — not one shared bot identity carrying the union of everyone's access.
Multi-step work runs on the workflow engine and returns a run handle the agent can poll — retries, branching and state survive the conversation that started them.
Freshsales's declared health checks are on the surface too, so an agent can tell "the vendor is down" from "your credential expired" before it burns a retry on either.
The MCP surface is part of the hosted platform. Freshsales itself is MIT, and the runtime that executes it is source-available (FSL).
Freshsales declares its own checks, so its health is a property of the app rather than something the host guesses at.
Unauthenticated request to this connection's Freshsales domain. A 401 passes — it proves the account is serving; credential validity is the `auth:*` check's job.