First-party app
Dialpad

Dialpad

Calls, SMS, users, contacts, call routers, rooms and webhooks on the Dialpad business phone platform.

stable CommunicationCustomer Support

About

Dialpad ships in the w6w first-party pack. It declares 35 actions, 2 health checks, and the host runs its code in a sandbox that never sees the credential.

App id
io.w6w.dialpad
Version
0.1.0
Author
w6w
Licence
MIT
Categories
Communication · Customer Support

Overview

Dialpad is a cloud business phone and contact center platform. This app covers its Admin API v2’s core surface: list and inspect concluded calls, ring an outbound call and transfer or hang up a live one, manage users and shared/local contacts, send SMS/MMS, manage API-based call routers and rooms, and register webhooks with call-event subscriptions so a workflow can react to a call’s state changes instead of polling for them.

Two live signing secrets — the ones Dialpad uses to sign webhook and call-router payloads — are redacted from every response that would otherwise echo them back in plain text, the same class of finding this pack has caught in other vendors’ ordinary reads.

Build with Dialpad

Three routes to the same 35 actions. The Workflow tab is generated from Dialpad's own manifest and carries its real ids, so it is copy-pasteable; the Code and CLI examples are the same call for any action on any app, so every app-specific value in them is a blank you fill in.

Create Call Event Subscription

call-event-subscription-create

Subscribe a webhook to call state events, optionally scoped to one target (office, department, call center, user, ...).

List Call Event Subscriptions

call-event-subscription-list

List call event subscriptions for the company, or for one target.

Get Call

call-get

Get status and detailed information for one concluded call.

Hang Up Call

call-hangup

Hang up an in-progress call.

Initiate Call (Ring)

call-initiate

Ring an outbound call to a phone number, using the calling user's Dialpad devices. The user must have at least one active device (Dialpad app, CTI app, or deskphone).

List Calls

call-list

List concluded calls in reverse-chronological order (most recent first). A user-level API key lists that user's own calls by default; a company-level key lists the whole company's.

Transfer Call

call-transfer

Transfer a call to a phone number, a target, an existing call, or an operator.

Create Call Router

callrouters-create

Create a new API-based call router. Dialpad calls Routing URL with a signed request to decide where an inbound call to this router's numbers should go.

Delete Call Router

callrouters-delete

Delete an API call router by id.

Get Call Router

callrouters-get

Get an API call router by id.

List Call Routers

callrouters-list

List API-based call routers for the company, or for one office.

Update Call Router

callrouters-update

Update the provided fields for an existing API call router.

Get Company

company-get

Get company information. Requires a company admin API key.

Create Contact

contacts-create

Create a new contact. Provide Owner user ID to create a local contact for that user instead of a shared company contact.

Delete Contact

contacts-delete

Delete a contact by id.

Get Contact

contacts-get

Get a shared or local contact by id.

List Contacts

contacts-list

List shared company contacts, or one user's local contacts when Owner ID is set.

Update Contact

contacts-update

Update the provided fields for an existing contact.

List Offices

offices-list

List the company's offices.

Create Room

rooms-create

Create a new room.

Delete Room

rooms-delete

Delete a room by id.

Get Room

rooms-get

Get a room by id.

List Rooms

rooms-list

List rooms in the company, optionally filtering by office.

Update Room

rooms-update

Update a room's name, or reorder/unassign its phone numbers.

Send SMS

sms-send

Send an SMS (or MMS, with a media attachment) to up to 10 phone numbers or to a Dialpad channel, on behalf of a user or a group.

Create User

users-create

Create a new company user. Requires a company admin API key.

Delete User

users-delete

Delete a user by id. Requires a company admin API key.

Get User

users-get

Get a user by id.

List Users

users-list

List company users, optionally filtered by name, email, phone number or state.

Update User

users-update

Update the provided fields for an existing user.

Create Webhook

webhooks-create

Register a new webhook. Triggered events are sent as a signed POST to Hook URL.

Delete Webhook

webhooks-delete

Delete a webhook by id.

Get Webhook

webhooks-get

Get a webhook by id.

List Webhooks

webhooks-list

List all webhooks registered for the company.

Update Webhook

webhooks-update

Update a webhook's Hook URL, or rotate its signature secret.

A workflow step names the app and the action, and the editor fills in the connection when you pick one. This is the Step shape from the workflow spec, carrying Dialpad's real ids.

{
  "manifestVersion": "2",
  "name": "dialpad-example",
  "steps": [
    {
      "id": "call-event-subscription-create",
      "uses": {
        "app": "io.w6w.dialpad",
        "action": "call-event-subscription-create",
        "connection": "conn_YOUR_CONNECTION_ID"
      },
      "with": {
        "endpointId": "<endpointId>"
      }
    }
  ]
}

Here are some of the things you can do

  • Create Call Event Subscription

    perform
    call-event-subscription-create
  • List Call Event Subscriptions

    search
    call-event-subscription-list
  • Get Call

    read
    call-get
  • Hang Up Call

    perform
    call-hangup
  • Initiate Call (Ring)

    perform
    call-initiate

+30 more actions available

Every app-specific value here is a blank you have to fill in. An app action is reached through the connection that authenticates it, so the address is a connection id, not the app id — and connections belong to your account, so a public page cannot know yours. Create one for Dialpad, then fill in the three blanks: conn_YOUR_CONNECTION_ID, the action key, and the parameters that action declares. The call itself is real — the shape is transcribed from the studio's own snippet builder, which prints the same kind of blanks — but nothing in it is specific to Dialpad. The Workflow tab is where this app's real ids are.

Install
npm install @w6w/sdk
yarn add @w6w/sdk
pnpm add @w6w/sdk
deno add npm:@w6w/sdk
Code
import { W6wClient, isActionRun } from "@w6w/sdk";

// Reads W6W_BASE_URL and W6W_TOKEN from the environment when omitted.
const client = new W6wClient();

const envelope = await client.run({
  urn: "conn_YOUR_CONNECTION_ID",
  action: "call-event-subscription-create",
  payload: {
    endpointId: "<value>",
    // callStates: "<value>",
    // targetType: "<value>",
    // targetId: "<value>",
    // groupCallsOnly: "<value>",
    // enabled: "<value>",
  },
});

if (isActionRun(envelope)) console.log(envelope.value);
Install the CLI
npm install -g @w6w/cli
CLI
w6w run conn_YOUR_CONNECTION_ID --action call-event-subscription-create --payload '{"endpointId":"<value>"}'

Give an AI agent Dialpad — without giving it Dialpad's credentials. One MCP endpoint exposes every app, function and workflow the caller is entitled to, as tools it can discover and run. Access is granted per team while we onboard.

One tool call
{
  "name": "w6w_invoke",
  "arguments": {
    "ref": "app:io.w6w.dialpad#call-event-subscription-create",
    "input": {
      "endpointId": "<endpointId>"
    }
  }
}

Every tool names its target with a single ref. The app: form above doesn't name a connection at all — the host resolves which of the caller's Dialpad connections to sign with, and refuses rather than guesses when the answer is ambiguous.

What the agent gets

Credentials it can't read

The token is attached host-side, at the moment of the call. It is never a tool argument, never in the model's context, and never in a transcript — so a prompt injection has nothing to exfiltrate.

A tool surface scoped to the caller

Tools are derived per end user from what that person has actually connected and is entitled to — not one shared bot identity carrying the union of everyone's access.

A durable workflow in one call

Multi-step work runs on the workflow engine and returns a run handle the agent can poll — retries, branching and state survive the conversation that started them.

Health-aware discovery

Dialpad's declared health checks are on the surface too, so an agent can tell "the vendor is down" from "your credential expired" before it burns a retry on either.

The MCP surface is part of the hosted platform. Dialpad itself is MIT, and the runtime that executes it is source-available (FSL).

Request MCP access

Health checks

Dialpad declares its own checks, so its health is a property of the app rather than something the host guesses at.

service

Dialpad platform status

Component status from status.dialpad.com. Covers telephony infrastructure, carrier networks, the Application, Contact Center, Omnichannel, Meetings, Analytics, the API Platform, Integrations, Messaging, the marketing Website, Dialpad Ai, the underlying Google Cloud Platform, the Ai Agent and Workforce Management.

quota

Plan / rate headroom

Dialpad publishes fixed per-endpoint rate limits in its API reference (e.g. 1200/minute for most writes) but exposes no response header carrying a remaining count or reset time, and has no metered usage/spend endpoint to read a plan ceiling from.